Anyone that doesn’t at least understand that Twitter has become a disruptive marketing tool should immediately stop reading this, start with some earlier posts and the articles they recommend.
Disruptive technologies, by definition, change the way people do things. In most cases, our the way we use these technologies evolves as we learn more about them and what we want to get out of them.
When we got our first Tivo, at first we only recorded a few shows. We’d watch them and delete them then wait for something else to be recorded. Then we realized that it would be great if there was always something to watch so we added more shows to record and let Tivo record its own ‘suggestions’. At first, we were overwhelmed. We were so used to watching and deleting shows that we felt like we couldn’t keep up anymore. It took a little while before we were ‘okay’ with not watching EVERYTHING that was on Tivo. Now, 8 years later, it’s totally natural.
The pattern evolves over time and varies depending on the individual and the benefit that they are hoping to get out of the technology.
So what does this have to do with Twitter? We’re only starting to see what’s possible. Even the early adopters are still evolving their usage of Twitter. The big question that came up recently in this New York Times article is whether or not it’s acceptable to use a ghostwriter for celebrity or corporate tweets.
Keeping a constant stream of tweets flowing to the followers of a brand (whether you’re a celebrity or a corporation) is crucial. Go dark for too long and you’ll never realize the full potential of Twitter. If you can’t do it yourself, a ghostwriter is definitely better than sporadic tweets. However, you’ve got two choices – either you have to be up-front and fess-up that the tweets are coming from multiple writers, or, you have to be darn sure that the ghostwriter is accurately representing your brand. Maybe you can’t write every tweet, but you or someone on your marketing or PR team should review them before they go out.
Keeping a constant flow of tweets is key and requires a separate post. We’ll get that up asap. Enjoy the Times article.